Enable email notifications for Collaborative Reviews

You can configure IXIA CCMS to send an email to Reviewers when they are assigned to a Collaborative Review when an assigned Collaborative Review changes status.

1. In the TEXTML Administration perspective, connect to your server.
2. Expand the Content Store's Repository node, and locate the triggers.xml file in the /system/conf/ collection.
3. Check out the file and open it for editing.
4. Locate the triggers for email notifications for Collaborative Reviews by finding the following section:

   <!-- trigger that creates the tickets for email notifications when Collaborative Review is assigned -->
   	<!--<trigger apply-to="changeStatus" class="com.ixiasoft.cms.triggers.CreateTicketTrigger" name="mailTicket" objtype="collaborative-review" schedule="after">
   		<parameters>
   			<param name="initial-status" value="Authoring:in discussion"/>
   			<param name="end-status" value="Authoring:review"/>
   		</parameters>
   	</trigger>
   	<trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="mailTicket" objtype="collaborative-review" schedule="after">
   		<parameters>
   			<param name="valid-status" value="Authoring:review"/>
   		</parameters>
   	</trigger>-->

5. Remove the comment tags ( <!--and -->) to enable the triggers.

   You can enable only one or the other trigger, or both.

6. Save, close, and check in the file.
7. Inform users of the changes.
   The changes are automatically applied, once users close and then reopen their CCMS Desktop. Users can also apply the changes without restarting their CCMS Desktop by clicking IXIA CCMS > Synchronize Configuration. Additionally, have an administrator refresh IXIA CCMS Web so that users see the change reflected there.
8. Optional: Configure the activity report in the Scheduler, if it is not already configured.
   For more information, see how to configure the IXIA CCMS Activity Report in the Scheduler Installation.
9. Optional: Customize the email template used when the notification email is sent.
   For more information, see how to customize the change_status_ticket.xsl template in the Scheduler Installation.