Logs and system information for IXIA CCMS Web

You should access logs and system information for IXIA CCMS Web if you encounter system issues and seek to diagnose it for either your on-premise or SaaS deployment.

Note: See Where can I find the version number for the components? to assist you in finding version numbers of IXIA CCMS components.

Table 1. IXIA CCMS Web on-premise deployment logs and information
Log or information type	Details or related action
User information	Username, time of issue, user time zone
Tomcat log files	<web install dir>\apache-tomcat-<version>\logs
Video with browser console logs	In the browser, press F12. Click the Console tab. Start recording a video. Reproduce the issue. In the console pane, right-click, and select Save As.
Browser name	Examples: Chrome, Firefox, Internet Explorer, Edge, Opera
IXIA CCMS Web Server version	Click System Information located at the bottom of the sign in screen

Table 2. IXIA CCMS Web SaaS deployment logs and information
Log or information type	Details or related action
Content Store	Indicate the Content Store, such as Prod, Test, or Stage
Filename	In the Details panel, copy the filename
User information	Username, time of issue, user time zone
Video with browser console logs	In the browser, press F12. Click the Console tab. Start recording a video. Reproduce the issue. In the console pane, right-click, and select Save As to save the console log.
Browser name	Examples: Chrome, Firefox, Internet Explorer, Edge, Opera