Logs and system information for CCMS Desktop

You should access logs and system information for CCMS Desktop if you encounter system issues and seek to diagnose it for your on-premise or SaaS deployment.

Note: See Where can I find the version number for the components? to assist you in finding version numbers of IXIA CCMS components.
Table 1. IXIA CCMS Desktop on-premise deployment logs and information

Log or information type

Details or related action

Report issue feature
  1. Click Help > Report CCMS Issue.
  2. Attach the resulting .zip file to the OTRS ticket.

Debug logs
  1. Close CCMS Desktop.
  2. In your workspace, create an empty file called debug.txt.
  3. Start CCMS Desktop.
  4. Reproduce the problem.
  5. Close CCMS Desktop.
  6. Attach the debug log files (DITA_CMS.log, DITA_CMS-<date>.mem, and DITA_CMS-<date>.timers) from the workspace to the OTRS ticket, and indicate the time of the test.
Table 2. IXIA CCMS Desktop SaaS deployment logs and information

Log or information type

Details or related action

Report issue feature
  1. Click Help > Report CCMS Issue.
  2. Attach the resulting .zip file to the OTRS ticket.