Required information

When you create a ticket in OTRS, you must provide all the necessary information related to your deployment and the issue you encountered.

When IXIA CCMS Customer Support responds to an issue, there is a list of information that they typically require, depending on the component under investigation. By providing this information when you report the issue or problem, it enables IXIA CCMS Customer Support to resolve your issue more rapidly.

Refer to the relevant topic for the component that requires investigation and make sure you follow the guidance provided as you prepare for your interaction with IXIA CCMS Customer Support. In addition, see Information related to your deployment to identify the types of logs and configuration files you need to collect in preparation for your interactions with IXIA CCMS Customer Support.