You can configure IXIA CCMS to send an email to the Approvers assigned to
an Approval if an important event occurs, such as being assigned to the Approval in IXIA CCMS Desktop. This might require access to IXIA CCMS Scheduler.
Before you begin
Important: Make configuration changes in a test
environment and confirm they work before copying them to a production
environment.
Procedure
-
In the TEXTML Administration
perspective, connect to your server.
-
Expand the Content Store's Repository node,
and locate the triggers.xml file in the
/system/conf/ collection.
-
Check out the file and open it for editing.
-
Locate the trigger for email notifications for Approvals by
finding the following:
<!-- mail ticket trigger for approval object. -->
<!--<trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="Send mail to all approvers when creating or assigning an approval object" objtype="approval" schedule="after">
<parameters>
<param name="valid-status" value="Authoring:*"/>
</parameters>
</trigger>
-
Remove the comment tags (
<!--
and -->
)
to enable the trigger.
-
Save, close, and check in the file.
-
Inform users of the changes.
The changes are automatically
applied, once users close and then reopen their CCMS Desktop. Users can also apply the changes without
restarting their CCMS Desktop by clicking . Additionally, have an administrator refresh IXIA CCMS Web so that users see the change reflected
there.
-
If email notifications have not previously been set up in your
system, enable and configure email notifications:
-
In CCMS Scheduler, enable the CCMS Activity Report
job.
For more information, see how to configure the
IXIA CCMS Activity Report in
the Scheduler Installation.
-
Configure the email template in the
change_status_ticket.xsl file.
For instructions, see the
change_status_ticket.xsl section in
Scheduler Installation.
For example,
you can customize the content of the email notification and specify
the URL ofCCMS Web.
-
See Scheduler Installation to configure regular reminder emails
and other optional settings.