Start in debug mode using Citrix
You may need to start the CCMS Desktop in debug mode to troubleshoot your installation.
To start in debug mode using Citrix:
-
Open your workspace folder. To find your workspace
folder:
- In the CCMS Desktop main menu, click Help > About Eclipse SDK
- Click Installation Details.
- Click the Configuration tab.
-
Locate
-data
and copy the path directly following it.For example:. . . -data C:\CCMSUsersData\jdoe\workspaces\eclipse-prod . . .
- Press the Windows logo key + R to open the Run dialog.
-
Paste the path into the Open box and click OK.
The file explorer window opens your workspace folder.
- Create an empty text file called debug.txt and save it in the workspace folder.
-
Close your CCMS Desktop.
Note: Do not use Restart.
-
Start your CCMS Desktop.
A command prompt opens. Do not close the command prompt.
-
The command prompt displays the following message:
Press any key to continue
. Press ENTER. - Reproduce the problem so the information can be captured in the debug.txt file.
- Close your CCMS Desktop.
- Copy the DITA_CMS.log, DITA_CMS-[date].mem and DITA_CMS-[date].timers files, paste them to a temporary folder, and compress them into a .zip file so you can send them to IXIA CCMS Customer Support.
- To stop debug mode, close your CCMS Desktop, delete the debug.txt file, and start your CCMS Desktop again.