Enable email notifications for CCMS Web

You can configure IXIASOFT CCMS Web to send an email to users if an important change happens to one of their assignments. For example, users can receive notifications when they are assigned to a new assignment created in CCMS Web.

This might require access to IXIASOFT CCMS Scheduler.
Important: Make configuration changes in a test environment and confirm they work before copying them to a production environment. For dedicated SaaS deployments, test the changes and then ask IXIASOFT Customer Support to copy the changes to your production environment.
  1. In the TEXTML Administration perspective, connect to your server.
  2. Expand the Content Store's Repository node, and locate the triggerswebplatform.xml file in the /system/conf/ collection.
  3. Check out the file and open it for editing.
  4. To enable email notifications when an object is assigned to a user, remove the <!-- and --> comment tags surrounding the trigger: 
    <class applyOn="assignTo" className="com.ixiasoft.application.command.triggers.assignments.CreateTicket" />
    Note: Once activated, this trigger sends notifications whenever a user is assigned to any object in CCMS Web. You cannot configure this trigger to send notifications only for specific objects (such as Approval or Collaborative reviews).
  5. To enable email notifications when an object changes status, remove the <!-- and --> tags for this trigger: 
    <class applyOn="changeStatus" className="com.ixiasoft.application.command.triggers.CreateTicketOnStatusChangeTrigger" />
    Note: Once activated, this trigger sends notifications when any object in CCMS Web changes status. You cannot configure this trigger to send notifications only for specific objects (such as Approval or Collaborative reviews).
  6. Save, close, and check in the file.
  7. If email notifications have not previously been set up in your system, enable and configure email notifications:
    1. In CCMS Scheduler, enable the CCMS Activity Report job.
      For more information, see how to configure the IXIASOFT CCMS Activity Report in the Installing IXIASOFT CCMS Scheduler.
    2. Configure the email template in the change_status_ticket.xsl file.
      For instructions, see the change_status_ticket.xsl section in Installing IXIASOFT CCMS Scheduler.

      For example, you can customize the content of the email notification and specify the URL of CCMS Web.

    3. See Installing IXIASOFT CCMS Scheduler to configure regular reminder emails and other optional settings.