Why is the IXIASOFT CCMS Admin menu is missing from the TEXTML Administration view?

If the IXIASOFT CCMS Admin menu does not appear in the right-click menu in the TEXTML Administration view, it means the IXIASOFT CCMS Administration plugin is not installed.

Symptom

The menu entry "IXIASOFT CCMS Admin" is no longer displayed when you right-click the Content Store in the TEXTML Administration view in the TEXTML Administration perspective.

Tip: If the IXIASOFT CCMS Admin menu appears but its entries are disabled, make sure that you have right-clicked the Content Store node. The IXIASOFT CCMS Admin menu is only available from that location.

Problem

The IXIASOFT CCMS Administration plug-in was either not installed or is corrupted.

Solution

Check if the IXIASOFT CCMS Administration plug-in is installed in your IXIASOFT CCMS Eclipse Client. If it is installed, uninstall it and then reinstall it. If it is not installed, install the IXIASOFT CCMS Administration plugin using an update site or using a dropin depending on your setup.

To check if the plugin is installed:

  1. In the main menu, click Help > About Eclipse SDK.
  2. Click Installation Details.
  3. Click the Plug-ins tab.
  4. Click the Provider column to sort the providers so you can see the IXIASOFT Technologies entries. In the Plug-in Name column, look for IXIASOFT CCMS Administration. If it appears in the column, then it means the IXIASOFT CCMS Administration plug-in is installed in your IXIASOFT CCMS Eclipse Client.