When your password expires in a dedicated SaaS deployment, you can change
it on the IXIA CCMS landing page.
If SSO is implemented with IXIA CCMS, this
procedure applies only to passwords for CCMS Desktop because
passwords for CCMS Web are managed by your company's identity
provider.To change your password:
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Take the following actions to change the password from
the landing page:
-
In a web browser, go to the landing page for your installation.
The landing page is specified in your account creation email message
from MadCap Software. For example, enter
https://customer-ccms.ixiasoft.net/,
where customer is the domain that was specified in
the email.
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Click Change password.
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Enter your
domain\username
using the domain and username specified in your account creation email
from MadCap Software.
Troubleshooting: You received this error message:
The user name or password that you entered is not valid. Try typing it again.
Confirm
that the username and domain are correct, and that you used a
backslash "\" after the domain.
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Enter your current password, which is specific to IXIA CCMS.
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Enter a new password twice that meets the minimum standards.
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Click Sign in.
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If you cannot remember your current password, ask your
administrator to request a password reset from IXIA CCMS Customer Support.
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Verify the change by signing in to IXIA CCMS.