Troubleshoot access to IXIA CCMS Web in a dedicated SaaS deployment
If you cannot sign into IXIA CCMS Web in a dedicated SaaS deployment, you can change an expired password or request a password reset.
Access is typically a password issue, most often an expired password. Passwords expire at regular intervals, such as every 60 days or every 90 days. You can ask your administrator what the password expiry policy is for your organization.
A less common access issue is because of a system time out. A typical error if you are unable to connect to the landing page and you received an error such as: This site can't be reached. -ccms.ixiasoft.net took too long to respond. ERR_TIMED_OUT. Time out errors can happen for several reasons:
- Your company's network does not allow connections to IXIA CCMS.
- The IP allowlist, which MadCap Software sometimes uses, has incorrect IP ranges.
To troubleshoot access to IXIA CCMS Web in a dedicated SaaS deployment: