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CCMS Administration Guides for 6.4 for Dedicated SaaS Deployments
CCMS Administration Guide for Dedicated SaaS Deployments
OTRS Quick Reference
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OTRS Quick Reference
How to effectively use the online ticket-reporting system for reporting any issues to IXIASOFT.
Reviewing tickets
OTRS Quick Reference
How to effectively use the online ticket-reporting system for reporting any issues to IXIASOFT.
Using OTRS
Creating tickets
Searching for tickets
Reviewing tickets
Review and update your existing tickets
Ticket states
Ticket queues
Follow up on an OTRS ticket
Ticket evaluation
Close a ticket
Delete a ticket
Reopen a ticket
Copyright notice
Reviewing tickets
