Ticket queues
A ticket's queue essentially indicates what kind of ticket it is—a bug or an enhancement—and who is current responsible for it—Infrastructure, Development, Support, or Services.
Note: Some customers might
have a different set of queues.
| Queue | Description |
|---|---|
| Dita-CMS | This is the default queue for new tickets pertaining to the IXIASOFT CCMS product. |
| Dita-CMS: IT | Tickets in this queue have been investigated by IXIASOFT Customer Support and are waiting for an investigation or fix from the Infrastructure team. |
| Dita-CMS: Reproduced | Tickets in this queue have been investigated by IXIASOFT Customer Support and are waiting for an investigation or fix from the Development team. |
| Services | Tickets in this queue have been moved from IXIASOFT Customer Support to Services. Services will evaluate whether a solution can be implemented within the existing IXIASOFT CCMS configuration or will require custom development. If the latter, Services will prepare a Statement of Work (SOW). |