How to effectively use the online ticket-reporting system for reporting any issues to IXIASOFT.
You can create tickets directly in OTRS.
When creating a ticket in OTRS, IXIASOFT's online ticket-reporting system, ensure that you provide all the necessary information related to your deployment and the issue you have encountered.
The following is a list of the types of log and configuration files that IXIASOFT Customer Support may request when diagnosing an issue.
