Follow up on an OTRS ticket

When an IXIASOFT Customer Support representative responds to a ticket you have submitted, you receive a follow-up email from Support-Dita. You can respond to either ask for more information or to report results.
To respond, do one of the following:
Steps
Respond by email
  1. Reply directly to the email.
Note: Doing this is the same as logging into OTRS and entering a response there.
Respond in OTRS
  1. Log into OTRS.
  2. Open the issue.
  3. Review the IXIASOFT response.
  4. Click Respond to This Ticket or scroll down to the new message.
  5. Enter your response.
  6. Click Submit.
Important: Make sure to leave the OTRS ticket number in the subject of the email.