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CCMS Administration Guides for 6.0 for On-Premise Deployments
CCMS Administration Guide for On-Premise Deployments
CCMS Web Administration Guide
Output Generator Administration Guide
OTRS Quick Reference
Admin FAQs
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OTRS Quick Reference
How to effectively use the online ticket-reporting system for reporting any issues to IXIASOFT.
Reviewing tickets
Delete a ticket
OTRS Quick Reference
How to effectively use the online ticket-reporting system for reporting any issues to IXIASOFT.
Using OTRS
Searching for tickets
Reviewing tickets
Review and edit your existing tickets
Ticket states
Ticket queues
Follow up on an OTRS ticket
Ticket evaluation
Close a ticket
Reopen a ticket
Delete a ticket
Creating tickets
Copyright notice
Delete a ticket
You cannot delete a ticket from OTRS. Instead, close the ticket (
Close a ticket
).
