How SSO affects user connections in an on-prem deployment

If Single Sign-On (SSO) is implemented in an on-premise deployment of IXIASOFT CCMS, logging into your company's identity provider automatically logs you into CCMS Web.

Impact on CCMS Web

When SSO is implemented in IXIASOFT CCMS, when you go to the URL for CCMS Web:

  • If you are already logged in to your company's identity provider, you automatically logged in to CCMS Web and see the My Assignments page.
  • If you are not logged in to your company's identity provider, you can click a link that enables you to log in to CCMS Web using your company's identity provider.

Without SSO, when you go to the URL for CCMS Web, you need to log in.

Impact on CCMS Desktop

Connections to CCMS Desktop are not affected by SSO. Users connect in the usual manner.

Impact on the users.xml file

Regardless of whether SSO is implemented, all users must be added to the users.xml file in the IXIASOFT CCMS configuration.