How can I increase the memory allocated to IXIASOFT CCMS Web?

You can manually increase the amount of memory allocated to IXIASOFT CCMS Web.

Symptom

The tomcat-ccms-stderr log file shows messages related to threads and memory leaks.

Solution

  1. In the E:\<web-installation-directory>\apache-tomcat-<version>\bin directory run the following from a command prompt:
    tomcat9w.exe //ES/tomcat-ccms
  2. In the Properties dialog box that appears, click the Java tab.
  3. There are two entries for memory: Initial memory pool with a default of 512 and Maximum memory pool with a default of 8192. You can double both values.
  4. Click OK.
  5. Restart the Tomcat service.