Deleting a user

You can delete users when they have left the organization or who no longer require access to the IXIASOFT CCMS.

Note: This applies equally to both On-Premise and Hosted deployments.

If a user has left your team, IXIASOFT recommends that your first make their account inactive, and then delete the account after a few days. In between that time, remove any locked content objects (i.e. maps, topics and images).

Note: For users on hosted systems, contact IXIASOFT Customer Support to assist with this process, as the user also needs to be removed from the Remote Desktop Protocol (RDP) in addition to following procedure. RDP belongs to a set of security groups that control access to the Amazon Web Services environment that IXIASOFT directly manages.

To remove a user from your system:

  1. Open the User Manager window.
  2. Click Lock (lock manager icon).
  3. In the Users list, expand the required location node to show its users.
  4. Locate the individual's users account.
  5. Clear the Active checkbox. Save and then CheckIn Document.
    At this point, it is recommended that all assignments be removed for the user, and any locked content objects from that user be broken. For more information on the latter process, see "How can I break the lock on documents that are locked by a writer?" in the FAQ for IXIASOFT CCMS Administrators.

    Wait a few days for the internal changes to propagate. Then proceed to delete the user from the Users List:

  6. Repeat steps 1-4.
  7. Right-click the user to delete and select Delete User.
    The selected user and all associated information are removed.
  8. Click Check In Document (check in manager icon).
    Your changes to users.xml are updated in the repository.
  9. Inform users of the changes.
    The changes will be applied automatically once users close and then reopen their CCMS Desktop. Users can also apply the changes without restarting their CCMS Desktop by clicking IXIASOFT CCMS > Synchronize Configuration. Additionally, have an administrator refresh IXIASOFT CCMS Web so that users will see the change reflected there.