CCMS Administration Guides for v5.0
CCMS Administration Guide
Output Generator Administration Guide
Maintaining a Deployment (Toolsmith Guide)
Integrate DTDs for DITA 1.3 into the CCMS
Upgrading to DITA 1.3
OTRS Quick Reference
Admin FAQs
Notices
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OTRS Quick Reference
Reviewing tickets
Delete a ticket
OTRS Quick Reference
Using OTRS
Searching for tickets
Reviewing tickets
Review and edit your existing tickets
Ticket states
Ticket queues
Follow up on an OTRS ticket
Ticket evaluation
Close a ticket
Reopen a ticket
Delete a ticket
Creating tickets
Delete a ticket
You cannot delete a ticket from OTRS. Instead, close the ticket (
Close a ticket
).