When an IXIASOFT Support representative responds to a ticket you have submitted,
you receive a follow-up e-mail from Support-Dita. This e-mail is similar to the
following example:
If you need to respond, either to ask for more information or to report
results, do one of the following:
Respond directly to the e-mail. Doing this is the same as logging into
OTRS and entering a response there.
Log into OTRS, open the issue, and review the IXIASOFT response. Click Reply.
Enter your response and click Submit.
Important: Make sure to leave the OTRS ticket number in the subject of the email.
