Enable the email notifications for Collaborative Review

You can configure IXIASOFT CCMS to send an email to the Reviewers assigned to a Collaborative Review when it is open and available in IXIASOFT CCMS Web.

1. Expand the Content Store's Repository node and browse to /system/conf/ to locate the triggers.xml file.
2. Right-click the file and click Check Out.
3. Double-click the file to open it in the XML editor area.
4. Locate the trigger for email notifications for the Collaborative Review. For example, find the following:

   <!-- trigger that creates the tickets for email notifications when Collaborative Review is assigned -->

5. Remove the <!-- comment tag before the <trigger> element and the --> comment tag after </trigger> to enable the trigger .
   For example:

   <!-- trigger that creates the tickets for email notifications when Collaborative Review is assigned -->
   <trigger apply-to="changeStatus" class="com.ixiasoft.cms.triggers.CreateTicketTrigger" name="mailTicket"
   objtype="collaborative-review" schedule="after">
      <parameters>
         <param name="initial-status" value="Authoring:closed"/>
         <param name="end-status" value="Authoring:open"/>
      </parameters>
   </trigger>
   
   <trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="mailTicket"
   objtype="collaborative-review" schedule="after">
      <parameters>
         <param name="valid-status" value="Authoring:open"/>
      </parameters>
   </trigger>

6. Save, close, and Check In the file.
7. Configure the activity report in the Scheduler, if it is not already configured. For more information, see how to configure the CCMSActivityReport job in the Installation Guide for Scheduler.
8. Optional: Customize the email template used when the notification email is sent. For more information, see how to customize the change_status_ticket.xsl template in the Installation Guide for Scheduler.