Required IXIA CCMS Customer Support information

When you create a ticket in OTRS, MadCap Software's online ticket-reporting system, you must provide all the necessary information related to your deployment and the issue you have encountered.

When IXIA CCMS Customer Support responds to an issue, there is a list of information that they typically require, depending on the component being investigated. By providing this information when you report the issue or problem, it enables support staff to resolve your issue more rapidly.

Refer to the relevant topic for the component that requires investigation and make sure you follow the guidance provided as you prepare for your interaction with support staff.