Reconnect to an RDP server (SaaS deployment)

Reconnecting to IXIA CCMS Desktop in a dedicated SaaS deployment involves double-clicking a remote desktop connection on your local machine and then opening CCMS Desktop.

Note: If you have issues reconnecting to the RDP server, try re-downloading the RDP file.

Although you do not need to download the RDP file each time you want to connect, it is good practice to re-download the RDP file regularly to have the latest configuration changes. If there are any changes to the RDP configuration, they are only applied if you re-download the RDP file.

For information about downloading the RDP file, see Connect to RDP server for the first time in a dedicated SaaS deployment.

To reconnect to an RDP server:

  1. Optional: To change how much screen space the RDP session uses at launch, do the following:
    1. On your local machine, right-click the RDP file icon and select Edit.
      A Remote Desktop Connection dialog opens.
    2. Click the Display tab.
    3. In Display Configuration, adjust the slider.
    4. Deselect the Use all my monitors for the remote session option.
    5. Click Connect.
  2. In the Windows Security dialog box, take the following actions to enter your credentials:
    1. Enter your domain\username using the domain and username specified in your account creation email from MadCap Software.
      Troubleshooting: You received this error message: 
      The user name or password that you entered is not valid. Try typing it again.

      Check that the username and domain are correct, and that you used a backslash "\" after the domain.

    2. Enter your MadCap Software-specific credentials.
      Note: Even if you use common company credentials for CCMS Web, you must use MadCap Software-specific credentials for CCMS Desktop.
    3. Click OK.
    The Remote Desktop Connection window opens. Inside the new window, you will see the IXIA CCMS Desktop icon on the Desktop.
    Troubleshooting: You received this error message: 
    The remote resource can't be reached. 
Check your connection and try again or ask your network administrator for help.

    The RDP protocol might be blocked in your corporate network. Contact your IT, and ask to allow RDP on port 443.

  3. Inside the Remote Desktop Connection window, double-click the IXIA CCMS Desktop icon.
    CCMS Desktop icon inside Remote Desktop Connection
CCMS Desktop launches in a new window.