Temporarily make a user a CCMS System Administrator

You can make a user a IXIA CCMS Administrator if you need someone to take over admin responsibilities for a short time.

As a CCMS System Administrator, if you plan to be out of the office or unavailable for a period of time, you probably need to make another CCMS user a temporary System Administrator. Ideally, this user is an experienced CCMS user who has a good understand of the system's functionality and how changes to the system configuration can affect the behavior of theCCMS.

  1. In TEXTML Administration perspective, right-click the Content Store node and select CCMS Admin > Manage Users.
    The User Manager window opens.
    Note: MadCap Software recommends that you avoid directly editing the users.xml file. The User Manager window has built-in validation mechanisms to reduce errors.
  2. Click the Lock button (lock manager icon).
  3. Add the user to the System Administrators group.
  4. Click Check In Document (check in manager icon).
  5. Add the system administrator plugin to the user's Eclipse dropins folder.

    This plugin is named com.ixiasoft.eclipse.dita-cms-admin-version, where version is the latest version and build. If you have an on-premise deployment, the user can install it herself. If you have a dedicated SaaS deployment, contact IXIA CCMS Customer Support to request installation.

  6. Have the user restart the CCMS and ensure that the user access the TEXTML Administration perspective in IXIA CCMS Desktop and the Administration menu in IXIA CCMS Web.

If the user no longer needs administrator access, you can disable the user's System Administrator access by simply removing the user from the System Administrator group. The user does not have to delete the com.ixiasoft.eclipse.dita-cms-admin-version plugin.