Reopen a ticket

If MadCap Software was not able to fully resolve a ticket, and you feel that further work on it is likely to lead to a solution, you can reopen the ticket so that IXIA CCMS Customer Support can take another look at it.
  1. Login to OTRS using your assigned username and password.
  2. Open the ticket you want to reopen.

    The ticket should be in either the Resolved or Closed Unsuccessful state.

  3. Click Respond to This Ticket or scroll down to the new message.
  4. Enter any comments about the ticket.
  5. Click Submit.

    The ticket is automatically re-opened. You will receive a follow-up email from Support-Dita.