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IXIA CCMS Administration Guides for On-Premise Deployments

CCMS Administration Guide for On-Premise Deployments
Output Generator Administration Guide
The pipeline from CCMS to a Madcap Central project
Integrating DTDs into IXIA CCMS
OTRS Quick Reference
Admin FAQs
Notices
Glossary

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OTRS Quick Reference
How to effectively use the online ticket-reporting system for reporting any issues to MadCap Software.
Searching for tickets

OTRS Quick Reference
How to effectively use the online ticket-reporting system for reporting any issues to MadCap Software.
- Using OTRS
- Creating tickets
- Searching for tickets
  - Search for a ticket
    You can use the search on the OTRS landing page to quickly find a ticket.
  - Find a ticket
    You can use the search and filters to find a ticket on the Ticket List screen.
- Reviewing tickets
- Copyright notice

Searching for tickets

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