Reporting CCMS Output Generator application errors

When you report errors such as Cannot build output or after a task or job is disabled, provide information such as the steps you took to reproduce the error, logs, and configuration details.

Include the following information in the OTRS ticket:

• Write down the steps required to reproduce the issue.
• Describe the expected result.
• Provide the installed version of the component.
• Provide the time when the issue occurred.
• Provide a copy of the wrapper.log as an attachment, which is available in %OutputGenDir%/logs.
• Provide a copy of the Transformation logs ([job_id].build.html), which are available in the .zip output file created when you generate an output.
• Run the CCMS Output Generator in debug mode, create a .zip file of the specific job folder (for example, Dita2ReviewPdf.jdoe.60.1446666022233) located in the %OutputGenDir%/temp folder, and include it as an attachment.

Optional:

• Provide copies of the topics and maps required to reproduce the problem.
• Create a .zip of the full CCMS Output Generator installation.