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IXIA CCMS Administration Guides for On-Premise Deployments

CCMS Administration Guide for On-Premise Deployments
Output Generator Administration Guide
The pipeline from CCMS to a Madcap Central project
Integrating DTDs into IXIA CCMS
OTRS Quick Reference
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Output Generator Administration Guide
A guide to how the IXIA CCMS Output Generator works with the IXIA CCMS, including configuration scenarios for extending its functionality, specific to on-premise deployments.
Troubleshooting IXIA CCMS Output Generator
This section provides topics to help you troubleshoot errors with the IXIA CCMS Output Generator.

Output Generator Administration Guide
A guide to how the IXIA CCMS Output Generator works with the IXIA CCMS, including configuration scenarios for extending its functionality, specific to on-premise deployments.
- Introduction
  The Output Generator is the component that executes the transformation processes from DITA files to a specified output type, such as PDF, HTML, XML, CHM, etc.
- The CCMS Output Generator process
  IXIA CCMS Output Generator is the component that executes the transformation processes, which transform content in DITA files to a specified output type, such as PDF, HTML, XML, or CHM.
- CCMS Output Generator configuration
  The basic IXIA CCMS Output Generator installation provides five default transformation scenarios.
- Troubleshooting IXIA CCMS Output Generator
  This section provides topics to help you troubleshoot errors with the IXIA CCMS Output Generator.
  - My output failed! Where do I start?
  - Find the installed CCMS Output Generator build version
    A text file (version.txt) listing the build version and release date of the CCMS Output Generator is stored in its installation folder.
  - IXIA CCMS Output Generator log files
    There are three main IXIA CCMS Output Generator log files: service logs, transformation logs, and DITA Open Toolkit logs you can use to troubleshoot your output.
  - Run CCMS Output Generator in debug mode
    You can enable the IXIA CCMS Output Generator to run a transformation scenario in debug mode.
  - Run a DITA-OT transformation outside of CCMS Output Generator
    CCMS Output Generator lets you re-run an OT transformation without having to retrieve the content from the Content Store and then re-run the conductor file.
  - Resolve unable to process document before allowed time error
    When generating the output for a large document, the process may time out.
  - Generating output from content that includes entities
  - Providing information to IXIA CCMS Customer Support
    When creating a ticket in OTRS, MadCap Software's online ticket-reporting system, you must provide all the necessary information related to your deployment and the issue you have encountered.
  - Keep the topic.fo file for PDF outputs (DITA OT 1.x only)
    The topic.fo file is very helpful for troubleshooting problems with styling in PDF outputs. These steps explain how to keep the topic.fo file during the build process.
  - Keep the topic.fo file for PDF outputs (DITA OT 2.x, 3.x)
    The topic.fo file is very helpful for troubleshooting problems with styling in PDF outputs. These steps explain how to keep the topic.fo file during the build process.
  - Errors and warnings on the Output Analyzer page
    You can determine which warning and error messages appear on the Output Analyzer page in CCMS Web.
- Reference
  This section provides reference information used in the previous sections of this document.
- Technical support
  IXIA CCMS Customer Support staff are available to answer your questions. We welcome your comments.

Troubleshooting IXIA CCMS Output Generator

This section provides topics to help you troubleshoot errors with the IXIA CCMS Output Generator.

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