Providing information to IXIASOFT Customer Support

When creating a ticket in OTRS, IXIASOFT's online ticket-reporting system, you must provide all the necessary information related to your deployment and the issue you have encountered.

When IXIASOFT Customer Support responds to an issue, there is a list of information that they typically require, depending on the component being investigated. By providing this information when you report the issue or problem, it enables support staff to resolve your issue more rapidly.