Change your password in a dedicated SaaS deployment

When your password expires in a dedicated SaaS deployment, you can change it on the IXIASOFT CCMS landing page.

1. Change the password from the landing page:
   1. In a web browser, go to the landing page for your installation.
      The landing page is specified in your account creation email message from IXIASOFT. For example, enter https://customer-ccms.ixiasoft.net/, where customer is the domain that was specified in the email.
      
   2. Click .
   3. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
      Troubleshooting: You received this error message:

      The user name or password that you entered is not valid. Try typing it again.

      Confirm that the username and domain are correct, and that you used a backslash "\" after the domain.

   4. Enter your current password, which is specific to IXIASOFT CCMS.
   5. Enter a new password twice that meets the minimum standards.
      • Includes a minimum 8 characters, potentially more, based on your company requirements
      • Excludes your name, username, and domain name
      • Excludes spaces

      • Contains characters from three of the following four categories:

        • Uppercase alphabet (A–Z)
        • Lowercase alphabet (a–z)
        • Arabic numerals (0–9)
        • Legal non-alphanumerics ~!#$%^*?_-+=
   6. Click .
2. If you cannot remember your current password, ask your administrator to request a password reset from IXIASOFT Customer Support.
3. Verify the change by signing in to IXIASOFT CCMS.