Create a new OTRS ticket via email

As an alternative to logging into OTRS to create a new ticket, you can send an email to support-dita@ixiasoft.com.

The same guidelines apply when submitting a ticket via email. Please provide the same information as you would provide in an OTRS ticket. Please do not paste the text of a long log file. Instead, attach the log. There is a maximum attachment size of 10 MB.