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CCMS Administration Guides for 6.0 for On-Premise Deployments

CCMS Administration Guide for On-Premise Deployments
CCMS Web Administration Guide
Output Generator Administration Guide
OTRS Quick Reference
Admin FAQs
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Output Generator Administration Guide
How the Output Generator works with the IXIASOFT CCMS, including configuration scenarios for extending its functionality, specific to on-premise deployments.
Troubleshooting the Output Generator
This section provides topics to help you troubleshoot errors with the Output Generator.

Output Generator Administration Guide
How the Output Generator works with the IXIASOFT CCMS, including configuration scenarios for extending its functionality, specific to on-premise deployments.
- Introduction
  The Output Generator is the component that executes the transformation processes from DITA files to a specified output type, such as PDF, HTML, XML, CHM, etc.
- Understanding the Output Generator process
  This chapter describes the Output Generator process.
- Configuring the IXIASOFT Output Generator
- Troubleshooting the Output Generator
  This section provides topics to help you troubleshoot errors with the Output Generator.
  - My output failed! Where do I start?
  - Find the build version of the installed Output Generator
    A text file (version.txt) listing the build version and release date of the Output Generator is stored in its installation folder.
  - Looking at the IXIASOFT Output Generator log files
    There are three main IXIASOFT CCMS Output Generator log files: service logs, transformation logs, and DITA Open Toolkit logs.
  - Run the IXIASOFT CCMS Output Generator in debug mode
    You can enable the IXIASOFT CCMS Output Generator to run a transformation scenario in debug mode.
  - Keep the topic.fo file
    The topic.fo file is very helpful for troubleshooting problems with the styling in PDF output. These steps explain how to retain the topic.fo file during the build process.
  - Run an OT transformation outside of the Output Generator
    The Output Generator lets you re-run an OT transformation without having to retrieve the content from the Content Store and run the conductor file again.
  - Troubleshooting: Error "Unable to process document before allowed time" is returned
    When generating the output for a large document, the following message may be returned:
  - Generating output from content that includes entities
  - Providing information to IXIASOFT Customer Support
    When creating a ticket in OTRS, IXIASOFT's online ticket-reporting system, ensure that you provide all the necessary information related to your deployment and the issue you have encountered.
- Reference
  This section provides reference information used in the previous sections of this document.
- Copyright notice
- Technical support
  IXIASOFT Customer Support staff are available to answer your questions. We welcome your comments.

Troubleshooting the Output Generator

This section provides topics to help you troubleshoot errors with the Output Generator.

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