Generate a log containing timing values for operations

If you are encountering performance issues, IXIASOFT customer support may request that you configure your CCMS to produce the timers log.

Note: This applies only to On-Premise deployments.

The timers log records the time the CCMS requires to perform operations. IXIASOFT customer support can use these timers to diagnose the issue. The timers log is enabled by editing the eclipse.ini file for your IXIASOFT CCMS Desktop. Once enabled, log file containing the timer values is generated in the workspace and is saved as a file called DITA_CMS-YYYY-MM-DD.timers where YYYY-MM-DD is replaced by the current date. For example, C:\Users\jdoe\workspace-prod\DITA_CMS-2015-11-25.timers.

The log will continue to be updated as long as the parameter is set in the eclipse.ini file. When the log file reaches 10 MB, the file is saved and appended with decimal and a new file is generated. For example, once DITA_CMS-2015-11-25.timers.2 reaches the size limit, DITA_CMS-2015-11-25.timers.3 is generated. A maximum of five files is stored at any given time. Once the fifth file reaches the size limit, the first file is overwritten. For example, once DITA_CMS-2015-11-25.timers.5 reaches the size limit, DITA_CMS-2015-11-25.timers.1 is replaced.

To generate the timers log:

  1. Open the eclipse.ini file for your CCMS Desktop in a text editor.
    For example: C:\eclipses\eclipse-prod\eclipse.ini
  2. Add the following parameter to the file: 
    -Dixia.timers
  3. Close and reopen the CCMS Desktop.
    The log is generated in the workspace. For example, C:\Users\jdoe\workspace-prod\DITA_CMS-2015-11-25.timers.