You can customize a few aspects of OTRS, including your password, how many tickets
are displayed, how often the ticket list refreshes and the OTRS interface
language.
Log into OTRS using your assigned username and password.
On the main OTRS screen, click the Preferences
tab.
The following screen appears:
Do any of the following:
To change the language of the interface, select the appropriate language
from the Interface language drop-down list. Click
Update.
To change the number of tickets that are displayed in the ticket list,
select the appropriate number from the Number of displayed
tickets drop-down list. Click
Update.
To change how often the ticket list refreshes, select the appropriate
interval from the Ticket overview drop-down list.
Click Update.
To change your password, enter your current password and new password in
the appropriate fields under Change password. Click
Update.