Select the task model
By default, IXIASOFT CCMS uses the strict task model (rather than the general task model). If you prefer to use the general task model, which offers a more flexible structure and some additional elements, you need to make that specification within your shell DTD.
CAUTION:
If you switch to the general task model, it will be very difficult to switch back to
the strict task model at a later date. Because the general task model allows
structures which the strict model does not allow, there is a risk that some tasks
might become invalid when you switch back to the strict model.