Disable email notifications for changes to topics, maps, or images in CCMS Web

IXIA CCMS Web is configured to send an email to users if an important change happens to one of their assignments. For example, users can receive notifications when they are assigned to a new assignment created in CCMS Web.

Before you begin

This might require access to IXIA CCMS Scheduler.

About this task

Important: Make configuration changes in a test environment and confirm they work before copying them to a production environment.

To disable email notifications for CCMS Web:

Procedure

  1. In the TEXTML Administration perspective, connect to your server.
  2. Expand the Content Store's Repository node, and locate the triggerswebplatform.xml file in the /system/conf/ collection.
  3. Check out the file and open it for editing.
  4. To disable email notifications when an object is assigned to a user, surround the trigger with <!-- and --> comment tags. 
    <!--<class applyOn="assignTo" className="com.ixiasoft.application.command.triggers.assignments.CreateTicket" />-->
    Note: Once inactivated, CCMS Webno longer sends notifications whenever a user is assigned to any object in CCMS Web. You cannot configure this trigger for specific objects, such as objects sent for Approval or Collaborative Review.
  5. To disable email notifications when an object changes status, surround the trigger with <!-- and --> tags: 
    <!--<class applyOn="changeStatus" className="com.ixiasoft.application.command.triggers.CreateTicketOnStatusChangeTrigger" />-->
    Note: Once inactivated, this trigger no longer sends notifications when any object in CCMS Web changes status. You cannot configure this trigger to send notifications only for specific objects, such as objects sent for Approval or Collaborative Review.
  6. Save, close, and check in the file.
  7. If necessary, review and configure email notifications by taking the following actions:
    1. In CCMS Scheduler, enable the CCMS Activity Report job. For more information, see how to configure the IXIA CCMS Activity Report in the Scheduler Installation.
    2. Configure the email template in the change_status_ticket.xsl file. For instructions, see the change_status_ticket.xsl section in Scheduler Installation.
      For example, you can customize the content of the email notification and specify the URL of CCMS Web.
    3. See Scheduler Installation to configure regular reminder emails and other optional settings.