Enable email notifications for Approvals

You can configure IXIA CCMS to send an email to the Approvers assigned to an Approval if an important event occurs, such as being assigned to the Approval in IXIA CCMS Desktop. This might require access to IXIA CCMS Scheduler.

1. In the TEXTML Administration perspective, connect to your server.
2. Expand the Content Store's Repository node, and locate the triggers.xml file in the /system/conf/ collection.
3. Check out the file and open it for editing.
4. Locate the trigger for email notifications for Approvals by finding the following:

   <!-- mail ticket trigger for approval object. -->
   <!--<trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="Send mail to all approvers when creating or assigning an approval object" objtype="approval" schedule="after">
       <parameters>
           <param name="valid-status" value="Authoring:*"/>
       </parameters>
   </trigger>

5. Remove the comment tags ( <!--and -->) to enable the trigger.
6. Save, close, and check in the file.
7. Inform users of the changes.
   The changes are automatically applied, once users close and then reopen their CCMS Desktop. Users can also apply the changes without restarting their CCMS Desktop by clicking IXIA CCMS > Synchronize Configuration. Additionally, have an administrator refresh IXIA CCMS Web so that users see the change reflected there.
8. If email notifications have not previously been set up in your system, enable and configure email notifications:
   1. In CCMS Scheduler, enable the CCMS Activity Report job.
      For more information, see how to configure the IXIA CCMS Activity Report in the Scheduler Installation.
   2. Configure the email template in the change_status_ticket.xsl file.
      For instructions, see the change_status_ticket.xsl section in Scheduler Installation.

      For example, you can customize the content of the email notification and specify the URL ofCCMS Web.

   3. See Scheduler Installation to configure regular reminder emails and other optional settings.