How can I improve IXIA CCMS performance?

You can perform some troubleshooting to improve the performance of IXIA CCMS.

Description

IXIA CCMS has slow response times to operations such as right-clicking on a topic or working in DITA Map view.

Solution

Here are some troubleshooting steps that you can perform:
Action Instructions
Clear the workspace
  1. In IXIA CCMS, click Window > Preferences.
  2. Expand IXIASOFT CMS.
  3. Click General Behaviour.
  4. Click Clear Workspace.
Clear the recent documents and recent operations
  1. In the Documentsview, right click within the Recent Documentspanel and click Clear All Recent Documents.
  2. In the Documentsview, right click within the Recent Operationspanel and click Clear All Recent Operations.
Ensure there is no anti-virus software that scans the user's workspace The workspace and IXIA CCMS Desktop installation folders must be excluded from the anti-virus scan.
Turn off image thumbnail sync
  1. In IXIA CCMS, click Window > Preferences.
  2. Expand IXIASOFT CMS.
  3. Click General Behaviour.
  4. Clear the Synchronize Image Thumbnails checkbox.
  5. In the Search Results view, click Turn on thumbnail display icon to turn off thumbnail display.
Disable native hooks

This will reduce the frequency that IXIA CCMS tries to access the disk. This should improve performance if the network share containing the workspaces is slow to access. When this is enabled, the operating system lets IXIA CCMS know when to do a refresh so it is always in listen mode. It is more efficient to use it for local workspaces.
  1. In CCMS Desktop click Window > Preferences.
  2. Expand General.
  3. Click Workspace.
  4. Clear the Refresh using native hooks or polling checkbox.
If the problem still occurs, contact MadCap Software support and provide the following information:
  • The eclipse.ini from the IXIA CCMS Desktop installation folder
  • Amount of RAM on the client computer
  • If it is a local or a remote installation using Citrix or RDP
  • Debug logs