IXIA CCMS Output Generator log files

There are three main IXIA CCMS Output Generator log files: service logs, transformation logs, and DITA Open Toolkit logs you can use to troubleshoot your output.

Note: In a dedicated SaaS deployment, your access to the Output Generator is limited. Some tasks require the use of the Output Generator Access Tool (OGAT).

If an error occurs, examine:

  1. The service logs in wrapper.log
  2. The CCMS Output Generator log, which merges:

    • The transformation logs generated by the CCMS Output Generator and

    • The DITA Open Toolkit logs generated by the DITA-OT

  3. The error.zip also included in the output directory
Note: To return the .build.log file in the zipped output file, set the keep.log.files system parameter to true in the %OutputGenDir%/conf/client/preprocessors.xml file in a preprocessor element.
Table 1. CCMS Output Generator logs

Log

Location

Action

Service logs

%OutputGenDir%/logs/ wrapper.log
Examine these logs if you cannot properly start the CCMS Output Generator or if you get the following error message:
The Ixiasoft Output Generator is not available. Please contact your system administrator.

Transformation logs

<job_id>.build.log, stored in zipped output file

Examine this log file to investigate Issues related to processor and conductor files

DITA-OT logs

<job_id>.build.log, stored in zipped output file

Issues related to the DITA-OT transformation,such as invalid hyperlinks