How can I improve MadCap IXIA CCMS performance?

You can perform some troubleshooting to improve the performance of MadCap IXIA CCMS.

Description

MadCap IXIA CCMS has slow response times to operations such as right-clicking on a topic or working in DITA Map view.

Here are some troubleshooting steps that you can perform:


Action	Instructions
Clear the workspace	In MadCap IXIA CCMS, click Window > Preferences. Expand IXIASOFT CMS. Click General Behaviour. Click Clear Workspace.
Clear the recent documents and recent operations	In the Documentsview, right click within the Recent Documentspanel and click Clear All Recent Documents. In the Documentsview, right click within the Recent Operationspanel and click Clear All Recent Operations.
Ensure there is no anti-virus software that scans the user's workspace	The workspace and IXIA CCMS Desktop installation folders must be excluded from the anti-virus scan.
Turn off image thumbnail sync	In MadCap IXIA CCMS, click Window > Preferences. Expand IXIASOFT CMS. Click General Behaviour. Clear the Synchronize Image Thumbnails checkbox. In the Search Results view, click to turn off thumbnail display.
Disable native hooks This will reduce the frequency that MadCap IXIA CCMS tries to access the disk. This should improve performance if the network share containing the workspaces is slow to access. When this is enabled, the operating system lets MadCap IXIA CCMS know when to do a refresh so it is always in listen mode. It is more efficient to use it for local workspaces.	In IXIA CCMS Desktop click Window > Preferences. Expand General. Click Workspace. Clear the Refresh using native hooks or polling checkbox.

If the problem still occurs, contact MadCap IXIASOFT support and provide the following information: