Reporting CCMS Output Generator application errors

When you report errors such as Cannot build output or after a task or job is disabled, provide information such as the steps you took to reproduce the error, logs, and configuration details.

Include the following information in the OTRS ticket:

• Write down the steps required to reproduce the issue.
• Describe the expected result.
• Provide the installed version of the component.
• Provide the time when the issue occurred.

Optional:

• Provide copies of the topics and maps required to reproduce the problem.
• Create a .zip of the full CCMS Output Generator installation.