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CCMS Administration Guides for 6.4 for Dedicated SaaS Deployments

CCMS Administration Guide for Dedicated SaaS Deployments
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CCMS Administration Guide for Dedicated SaaS Deployments
A comprehensive guide to the administrative features and functions for the IXIASOFT CCMS, specific to dedicated SaaS deployments.
Maintaining a dedicated SaaS deployment
In a dedicated SaaS deployment, maintenance involves configuration changes, coordinating upgrades, and possibly developing outputs.
Managing users in a dedicated SaaS deployment
Administrators can guide users on how to connect to IXIASOFT CCMS and how to manage their passwords.

CCMS Administration Guide for Dedicated SaaS Deployments
A comprehensive guide to the administrative features and functions for the IXIASOFT CCMS, specific to dedicated SaaS deployments.
- Introduction
- Getting Started
  This section contains general information about working with the configuration of the IXIASOFT CCMS.
- Customizing the Desktop interface
- Customizing DITA within the IXIASOFT CCMS
  This section describes how to customize the Darwin Information Typing Architecture (DITA) standard functionalities of the IXIASOFT CCMS.
- Managing roles, users, and access rights
  This section contains information and instructions for configuring roles, users, and access rights.
- Configuring localization
  This section describes how to configure the localization process.
- Customizing DRM functionality
  This section describes how to configure the IXIASOFT CCMS for the IXIASOFT Dynamic Release Management module.
- Configuring IXIASOFT CCMS Web
  Although you can perform some basic administration functions in IXIASOFT CCMS Web using the Administration page, some features of CCMS Web are configured elsewhere.
- Administration role within IXIASOFT CCMS Web
  The Administration role within IXIASOFT CCMS Web enables a user with administrator privileges to access additional functions, including user management, the ability to refresh the server for users, provide templates, adjust Collaborative Review settings, and more.
- IXIASOFT CCMS Output Generator
  This section covers how IXIASOFT CCMS Output Generator works and how to troubleshoot some scenarios.
- Securing IXIASOFT TEXTML Server communications
  To secure connections to the IXIASOFT TEXTML Server, you can enable:
- Content Repository collection reference
  The Content Repository contains your DITA content, images, resources, snapshots, taxonomies, DTDs, and system configuration.
- Maintaining a dedicated SaaS deployment
  In a dedicated SaaS deployment, maintenance involves configuration changes, coordinating upgrades, and possibly developing outputs.
  - Roles for maintaining a dedicated SaaS deployment
    The maintenance tasks required to keep the components running smoothly may fall under the responsibility of one or more individuals in your enterprise.
  - Change the configuration of a dedicated SaaS deployment
    When you need to change configuration files, you need to make the changes on the Test environment, validate the changes, and then ask IXIASOFT Customer Support to copy the changes to the Production environment.
  - Coordinate upgrades in a dedicated SaaS deployment
    When you are ready to upgrade IXIASOFT CCMS, you can ask IXIASOFT to perform the upgrade and then you can configure any new features.
  - Develop outputs in a dedicated SaaS deployment
    If you want to customize the outputs in a dedicated SaaS deployment of IXIASOFT CCMS, you can request a copy of the output-related code, do your development offline, and ask IXIASOFT to deploy the changes for you to test.
  - Managing users in a dedicated SaaS deployment
    Administrators can guide users on how to connect to IXIASOFT CCMS and how to manage their passwords.
    - Diagram of user access in a dedicated SaaS deployment
      Users access IXIASOFT CCMS Web directly in a browser, while users of IXIASOFT CCMS Desktop access it via a Remote Access Connection. All users change their password by a landing page.
    - Password policy in dedicated SaaS deployments
      For security reasons, passwords in dedicated SaaS deployments have specific management policies and requirements. User passwords created in remote desktop in dedicated SaaS deployments must be complex and regularly updated.
    - How SSO affects user logins in a dedicated SaaS deployment
      If Single Sign-On (SSO) is implemented in a dedicated SaaS deployment of IXIASOFT CCMS, logging into your company's identity provider automatically logs you in to CCMS Web.
    - Connect to CCMS Web in a dedicated SaaS deployment with SSO
      When SSO is implemented with IXIASOFT CCMS, connecting to IXIASOFT CCMS Web involves pointing a web browser to a specific URL and logging in using your common credentials.
    - Connect to CCMS Web in a dedicated SaaS deployment without SSO
      Connecting to IXIASOFT CCMS Web involves pointing a web browser to a specific URL and logging in using the credentials specific to IXIASOFT CCMS .
    - Connect to RDP server for the first time in a dedicated SaaS deployment
      Connecting to IXIASOFT CCMS Desktop for the first time in a dedicated SaaS deployment involves downloading a remote desktop connection to your computer and using it.
    - Launch CCMS Desktop for the first time
      When you log in to the preconfigured IXIASOFT CCMS Desktop for the first time, it obtains the settings for the initial working environment from a configuration file. Instead of manually configuring your environment you can simply enter your password and begin working.
    - Reconnect to RDP server in a dedicated SaaS deployment
      Reconnecting to IXIASOFT CCMS Desktop in a dedicated SaaS deployment involves double-clicking a remote desktop connection on your local machine and then opening CCMS Desktop.
    - Troubleshoot your login to CCMS Web in a dedicated SaaS deployment
      If you cannot log into IXIASOFT CCMS Web in a dedicated SaaS deployment, you can change an expired password or request a password reset.
    - Change your password in a dedicated SaaS deployment
      When your password expires in a dedicated SaaS deployment, you can change it by using the IXIASOFT CCMS landing page.
- Troubleshooting the configuration
  This section provides troubleshooting information.
- Copyright notice
- Technical support
  IXIASOFT Customer Support staff are available to answer your questions. We welcome your comments.

Managing users in a dedicated SaaS deployment

Administrators can guide users on how to connect to IXIASOFT CCMS and how to manage their passwords.

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