Troubleshoot your login to CCMS Web in a dedicated SaaS deployment
If you cannot log into IXIASOFT CCMS Web in a dedicated SaaS deployment, you can change an expired password or request a password reset.
- If you have never logged in to CCMS Web before, ask the IXIASOFT CCMS administrator if you have been added as a user in IXIASOFT CCMS.
- If your company has configured SSO in IXIASOFT CCMS, contact your corporate IT about a possible expired password.
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If your company has not configured SSO in IXIASOFT CCMS, assume that your IXIASOFT-specific password has expired and change it:
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In a web browser, go to the IXIASOFT CCMS landing page for your installation.
The landing page is specified in your account creation email message from IXIASOFT. For example, enter https://customer-ccms.ixiasoft.net/, where customer is the domain that was specified in the email.
- Click .
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Enter your domain\username using the domain and username
specified in your account creation email from IXIASOFT.
Troubleshooting: You received this error message:
The user name or password that you entered is not valid. Try typing it again.
Check that the username and domain are correct, and that you used a backslash "\" after the domain.
- Enter your current password, which is specific to IXIASOFT CCMS.
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Enter your new password twice.
Passwords for users in dedicated SaaS deployments must meet the following requirements:
- Are at least 8 characters long. Your company might have increased this length requirement.
- Excludes your name, username, and domain name
- Does not contain spaces
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Contains characters from three of the following four categories:
- Uppercase alphabet characters (A–Z)
- Lowercase alphabet characters (a–z)
- Arabic numerals (0–9)
- These non-alphanumeric characters: ~!#$%^*?_-+=
- Click .
Tip: If you cannot remember your current password, ask your IXIASOFT CCMS administrator to contact IXIASOFT Customer Support to request a password reset. -
In a web browser, go to the IXIASOFT CCMS landing page for your installation.