Enable email notifications for changes to topics, maps, or images

You can configure IXIASOFT CCMS to send an email to Reviewers when a topic, map, or image is assigned to them in IXIASOFT CCMS Desktop.

Note: You should make these configuration changes in the Test environment and test them before copying them to the Production environment. In a dedicated SaaS deployment, after testing the changes, ask IXIASOFT Customer Support to copy the changes to the Production environment.
  1. In the TEXTML Administration perspective, connect to your server.
  2. Locate the triggers.xml file in the repository's /system/conf/ collection.
  3. Check out the file and open it for editing.
  4. Locate the trigger for email notifications for the content objects that are assigned. For example, find the following: 
    <!-- trigger that creates the tickets for email notifications when assigned -->
  5. Remove the <!-- comment tag before the <trigger> element and the --> comment tag after </trigger> to enable the trigger .
    For example: 
    <trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="mailTicket" objtype="map" schedule="after">
		<parameters>
			<param name="valid-status" value="Authoring:*"/>
		</parameters>
	</trigger>
	<trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="mailTicket" objtype="topic" schedule="after">
		<parameters>
			<param name="valid-status" value="Authoring:*"/>
		</parameters>
	</trigger>
	<trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="mailTicket" objtype="image" schedule="after">
		<parameters>
			<param name="valid-status" value="Authoring:*"/>
		</parameters>
	</trigger>
  6. Save, close, and check in the file.
  7. Inform users of the changes.
    The changes will be applied automatically once users close and then reopen their CCMS Desktop. Users can also apply the changes without restarting their CCMS Desktop by clicking IXIASOFT CCMS > Synchronize Configuration. Additionally, have an administrator refresh IXIASOFT CCMS Web so that users will see the change reflected there.
  8. (Optional): Configure the activity report in the Scheduler, if it is not already configured.
    For more information, see how to configure the IXIASOFT CCMS Activity Report in the Installing IXIASOFT CCMS Scheduler.
  9. (Optional): Customize the email template used when the notification email is sent.
    For more information, see how to customize the change_status_ticket.xsl template in the Installing IXIASOFT CCMS Scheduler.