Update scheduler templates

There is a required change that you need to make to the IXIASOFT CCMS Scheduler templates.

The beginning of the template files look like this:

<?xml version="1.0" encoding="UTF-8"?>
	<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
	<xsl:output method="html" version="1.0" encoding="UTF-16" indent="yes"/>

But the HTML version needs to be 4.0:

<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
 <xsl:output method="html" version="4.0" encoding="UTF-16" indent="yes"/>

If you do not fix the version number, then IXIASOFT CCMS Scheduler may send blank emails to users if change status notifications are enabled.

To fix the issue, you need to modify the templates:

  1. In the TEXTML Administration perspective, connect to your server.
  2. In the Content Store, expand the system/scheduler/templates collection.
  3. You need to check and edit each of these IXIASOFT CCMS Scheduler templates:
    • assignation_ticket.xsl
    • change_status_ticket.xsl
    • daily_reminder.xsl
    • templates/email.xsl
    • project_message.xsl
    • report_manager.xsl
    • report_reviewer.xsl
  4. In each template file, change <xsl:output method="html" version="1.0" encoding="UTF-16" indent="yes"/> to <xsl:output method="html" version="4.0" encoding="UTF-16" indent="yes"/>.
  5. Save, close, and check in each file.
  6. Inform users of the changes.
    The changes will be applied automatically once users close and then reopen their IXIASOFT CCMS Desktop. Users can also apply the changes without restarting their CCMS Desktop by clicking IXIASOFT CCMS > Synchronize Configuration.