Update custom eclipse.ini files

To avoid timeout errors when generating output, you need to update the eclipse.ini file if using a customized version.

In IXIASOFT CCMS Desktop, generating an output sometimes fails to return a result for the output even though there is no error in CCMS Output Generator. In these cases, the output fails to generate because delays in the connection can cause larger outputs to fail.

Note: The Eclipse package has an updated version of eclipse.ini. If you do not use a custom version of eclipse.ini, there is nothing to update.

If you merged your custom eclipse.ini file with the file in the Eclipse package, these changes should already be made. However, this change also needs to be made on all users machines that have CCMS Desktop installed locally, in the Eclipse installation of the Citrix, and on RDP server.

To update the file:

  1. In the Eclipse package for CCMS Desktop, find the eclipse.ini file.

    For users with CCMS Desktop installed locally, they can find the eclipse.ini file at the root folder for their installation of CCMS Desktop.

  2. Edit the eclipse.ini file, and add this line: -Dcom.sun.CORBA.transport.ORBTCPReadTimeouts=2:60000:500:7 to the end of the file.

    This property sets the timeout and retry properties of the CORBA connection. With the new CCMS Output Generator, this property is required or else larger outputs will fail if there is a delay in the connection.

  3. Save the file and close it.
  4. Restart CCMS Desktop.