How can I improve IXIASOFT CCMS performance?
You can perform some troubleshooting to improve the performance of IXIASOFT CCMS.
Symptom
IXIASOFT CCMS has slow response times to operations such as right-clicking on a topic or working in DITA Map view.
Problem
The IXIASOFT CCMS Desktop has slow response times for one or a few users. Since it is not an issue for all users using IXIASOFT CCMS, the problem can be caused by some local settings.
Solution
Action | Instructions |
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Clear the workspace |
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Clear the recent documents and recent operations |
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Ensure there is no anti-virus software that scans the user's workspace | The workspace and IXIASOFT CCMS Desktop installation folders must be excluded from the anti-virus scan. |
Turn off image thumbnail sync |
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Disable native hooks This will reduce the frequency that IXIASOFT CCMS tries to access the disk. This should improve performance if the network share containing the workspaces is slow to access. When this is enabled, the operating system lets IXIASOFT CCMS know when to do a refresh so it is always in listen mode. It is more efficient to use it for local workspaces. |
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- The eclipse.ini from the IXIASOFT CCMS Desktop installation folder
- Amount of RAM on the client computer
- If it is a local or a remote installation using Citrix or RDP
- Debug logs