Why is the Output Generator failing to generate output in a Citrix environment?
The monitor port in
is not set correctly.Symptom
When users attempt to generate output in a Citrix environment, the following error is displayed:
Problem
Output Generator opens a single monitor port on the client machine for the server to send feedback information. In a Citrix environment, multiple users run on the same machine. When an output is triggered, only one port is opened; therefore, only one instance can use the monitor port and the others will receive the error message. For example:
eclipse.buildId=M20100211-1343
java.version=1.6.0_21
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86
Error=The system could not produce the requested output. See the Error Log for details.
java.lang.NullPointerException
at com.ixiasoft.dita.eclipse.actions.runnablewithprogress.RunGenerateDoc$ProgressMonitorFactory.
createMonitor(RunGenerateDoc.java:276)
at com.ixiasoft.dita.eclipse.actions.runnablewithprogress.RunGenerateDoc.
generateDocument(RunGenerateDoc.java:213)
at com.ixiasoft.dita.eclipse.actions.runnablewithprogress.
RunGenerateDoc.run(RunGenerateDoc.java:96)
at com.ixiasoft.dita.eclipse.jobs.GenerateOutputJob.doit(GenerateOutputJob.java:98)
at com.ixiasoft.dita.eclipse.jobs.AbstractActionJob.run(AbstractActionJob.java:59)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Solution
All Citrix users should set their monitor port in the IXIASOFT CCMS Preferences window to the number "0".
- In the main IXIASOFT CCMS menu, click
- In the left pane, click IXIASOFT CCMS.
- In the Monitor Port box, type 0.
- Click Apply.
- Click OK.