Exporting the system folder and Index Definition document

Together the system folder and the Index Definition document provide all the configuration information typically required for troubleshooting.

This information is helpful to diagnose application errors in the IXIASOFT CCMS Desktop. Therefore, attaching a zip file of the folder and Index Definition document to the OTRS ticket is essential.

To export:

  1. Open the TEXTML Administration perspective by clicking the TEXTML Administration shortcut on the tool bar. If the shortcut is not displayed, follow these steps:
    1. Select Window > Open Perspective > Other
    2. Click TEXTML Administration.
    3. Click OK.
  2. In the TEXTML Administration view, double-click the server. If your server is not displayed in the view, you must add it to the view.
  3. When the Connect as dialog opens, type your username and password and click OK.
  4. Double-click the name of your docbase to open a connection to the Content Store.
  5. Expand the Repository folder and right-click the system folder.
  6. Click Export.
  7. In the Destination folder box, type a path to where you want to save the information or click Browse to choose a location.
  8. Under Export options, select the IndexDefinition check box to include the Index Definition document in the export.

    Figure: Example of Export Collection dialog box

    Export Collection dialog box
  9. Click OK.