Login to OTRS

During your CCMS implementation, MadCap Software provides selected users at your company with access to OTRS.

About this task

As a designated CCMS support person, follow this procedure to access OTRS.

To login to OTRS:

Procedure

  1. Access OTRS using the following link: https://madcap.managed-otrs.com/external/.
  2. On the OTRS landing page, click Login.
  3. In the resulting access dialog, take the following actions:
    1. For your username, enter your email address used to communicate with MadCap Software.
    2. For your password, choose from the following actions:
    • (First-time access) Use the provided factory-default password and then immediately change it, using OTRS preferences. See Change OTRS preferences.
    • (Further access) Use your new password.
    Note: If you do not remember your password, send and email to OTRS. Do not click the Have you forgotten your password? link on the Login screen, since the link does not work.
  4. Click Login.